Last Updated: 10/31/2025
At Get Unbanned, we stand behind our services with a 100% money-back guarantee. If we accept your case and fail to restore your account within the timeframe specified in your service package, you are entitled to a full refund.
You are eligible for a refund if:
• We accepted your case and initiated recovery services
• We failed to restore your account within the package timeframe
• You provided accurate information and full cooperation
• You submit a refund request within 30 days of service completion
Refunds will not be issued in the following cases:
• Account violations that cannot be appealed per Meta's policies
• Incomplete or inaccurate information provided by the client
• Client fails to respond to our requests for additional information
• Cases involving illegal activity or terms violations
• Client requests cancellation after work has commenced
To request a refund:
1. Email support@unban.me with your case ID
2. Provide details about why you believe you're eligible for a refund
3. Our team will review your case within 3-5 business days
4. If approved, refunds are processed within 7-10 business days
5. Refunds are issued to the original payment method
In certain circumstances, partial refunds may be offered:
• Significant delays beyond the promised timeframe
• Partial restoration of account features
• Service quality issues that are resolved after completion
For Priority and VIP Elite packages that include protection plans:
• Protection coverage begins after initial account restoration
• Unlimited reactivations are included (VIP Elite only)
• Protection plan fees are non-refundable after the coverage period begins
If you disagree with our refund decision, you may request a review by our management team. All disputes will be handled professionally and in accordance with applicable consumer protection laws.
For questions about our refund policy or to initiate a refund request, please contact us at support@unban.me
